Privacy Policy

This privacy policy sets out how Wilkins Chimney Sweep uses and protects any information that you give Wilkins Chimney Sweep when you use this website.

Wilkins Chimney Sweep is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Wilkins Chimney Sweep may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to customer surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

We may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please Email us on info@wilkinschimneysweep.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To opt out of our mailing list and have your information deleted from our database, please undertake the following; send an email to info@wilkinschimneysweep.co.uk  with the subject “Removal from the mailing list”. In this email please detail all email addresses you wish removed /deleted . We will then delete all your information from our database.

Comments and Questions

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to

Wilkins Chimney Sweep
Niymech House
Southdown Road
Newbury
RG19 3BF

Your use of this Website signifies that you consent to our Privacy Policy as described in this document. Wilkins Chimney Sweep reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in August 2012. If you have additional questions about this web site, please contact us.

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